Ride N Revive

Cancellation & Rescheduling Policy

Fair policies for cancellations, rescheduling, no-shows, dispatch, and refund eligibility.

Effective June 2026

PREAMBLE

At Ride N Revive™, we understand that plans change, emergencies happen, and vehicle issues may sometimes resolve before our technician arrives.

This Cancellation & Rescheduling Policy has been designed to be fair to customers, mechanics, and service partners while ensuring service availability for everyone.

POLICY DETAILS

1. Policy Objective

This policy governs:

Service cancellations
Booking modifications
Rescheduling requests
No-show situations
Mechanic unavailability
Emergency service cancellations
Refund eligibility related to cancellations

By booking any service through Ride N Revive, you agree to this Cancellation Policy.

2. Cancellation Time Windows

A. Free Cancellation: Customers may cancel a booking without any cancellation fee if no technician has been assigned, no spare parts have been ordered, and no service partner has been dispatched. (Cancellation Charge: ₹0)
B. Technician Assigned: If a technician has already accepted the booking and started preparation for the service. This compensates the technician for reserved time and operational costs. (Cancellation Charge: Up to 20% of the booking value or ₹99, whichever is higher)
C. Technician En Route: If the assigned technician is already travelling to the customer's location. (Cancellation Charge: Up to 30% of booking value or ₹199, whichever is higher)
D. Technician Arrived at Location: If the technician reaches the service location and the customer is unavailable, refuses service, provides incorrect location, or vehicle is inaccessible. (Site Visit Fee Minimum Charge: ₹299)

Additional charges may apply for long-distance travel.

3. Emergency Roadside Assistance Cancellation

For emergency services including:

Breakdown Assistance
Battery Jump Start
Puncture Assistance
Towing Services
Fuel Delivery

Once a technician or partner has been dispatched, cancellation charges may apply regardless of whether the service is ultimately used. This is because emergency resources are immediately allocated and unavailable for other customers.

4. Spare Parts & Battery Orders

If Ride N Revive has already procured spare parts, ordered batteries, arranged special inventory, or reserved OEM products, the cancellation request may be denied or subject to:

Procurement charges
Return handling charges
Logistics charges

Installed products are non-cancellable and non-returnable unless covered under warranty.

5. Subscription & Membership Plan Cancellation

Annual Membership Plans: Membership plans may be cancelled within 7 days of purchase only if:

No service benefits have been utilized.
No complimentary services have been claimed.

After benefits are used, memberships become non-refundable. Corporate agreements shall be governed by separate contractual terms.

6. Customer No-Show Policy

A booking shall be classified as a No-Show if:

Customer is unreachable.
Customer fails to respond for 15 minutes after technician arrival.
Customer fails to provide access to the vehicle.

In such cases, visit charges shall apply, refund requests may be rejected, and repeat no-shows may lead to account restrictions.

7. False or Fraudulent Bookings

Ride N Revive reserves the right to cancel suspicious bookings, suspend user accounts, block repeat offenders, and recover operational losses. Fraudulent activities include:

Fake breakdown reports
Prank bookings
Multiple duplicate bookings
Misrepresentation of vehicle ownership

8. Mechanic or Service Partner Cancellation

If a mechanic is unable to complete a booking due to vehicle breakdown, medical emergency, safety concerns, or unavoidable circumstances, Ride N Revive may:

Reassign another technician
Reschedule the booking
Offer a refund where applicable

Customers shall not be charged for cancellations initiated by Ride N Revive or its partners.

9. Rescheduling Policy

Customers may request a reschedule instead of cancellation. Benefits of Rescheduling:

Avoid cancellation charges where applicable.
Retain booking priority.
Maintain service continuity.

Ride N Revive will make reasonable efforts to accommodate rescheduling requests based on technician availability.

10. Refund Processing

Where refunds are approved, estimated timelines are as follows:

UPI: 1–5 Business Days
Credit Card: 5–10 Business Days
Debit Card: 5–10 Business Days
Net Banking: 3–7 Business Days
Wallets: 1–5 Business Days

Actual timelines depend on banking partners and payment processors.

11. Non-Refundable Situations

Refunds shall generally not be provided where:

Service has been successfully completed.
Spare parts have been installed.
Customer refuses service after technician arrival.
Customer provides incorrect booking details.
Customer is unavailable at the service location.
Vehicle is not present at the booked location.
Service delay is caused by customer actions.

12. Force Majeure Events

Cancellation charges may be waived at Ride N Revive's discretion in cases involving:

Natural disasters
Floods
Earthquakes
Government restrictions
Civil unrest
Severe weather conditions

Supporting documentation may be required.

13. Ride N Revive Fair Use Policy

To protect customers, mechanics, and service partners, Ride N Revive maintains a Fair Use Policy. Users who repeatedly:

Book and cancel services
Create duplicate bookings
Abuse emergency assistance requests
Misuse promotional offers

may face temporary account suspension, permanent account termination, or restrictions on future bookings.

Ride N Revive Customer-First Commitment

Wherever possible, Ride N Revive will prioritize rescheduling, transparent communication, fair compensation for mechanics, customer convenience, and resolution-oriented support.

We believe in balancing customer flexibility with respect for the time, effort, and expertise of our service professionals.