Ride N Revive
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Doorstep vehicle care
Share your car or bike details on WhatsApp and get clear support for service, inspection, battery, tyre, AC, and repair needs.
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Roadside assistance standards, service warranty principles, customer rights, and grievance redressal.
Roadside assistance standards, service warranty principles, customer rights, and grievance redressal.
At Ride N Revive TM, customer trust is our most valuable asset.
This Customer Protection Charter has been designed to establish clear standards, transparent expectations, and a fair resolution process for every customer who uses our platform.
Ride N Revive provides on-demand roadside assistance to help customers during unexpected vehicle breakdowns, emergencies, and mobility disruptions.
Our objective is to minimize downtime and help customers get back on the road safely and efficiently.
Roadside assistance services may include:
Services are subject to:
Ride N Revive operates on a best-effort basis and cannot guarantee service availability in every location.
Customers must:
Roadside assistance does not include:
Additional charges may apply for specialized services.
Ride N Revive strives to:
Arrival times remain estimates and may vary due to traffic, weather, or operational conditions.
Ride N Revive believes that quality service should be backed by accountability.
Where applicable, Ride N Revive may provide limited service warranties on specific repairs and installations.
Covered repairs may include:
Warranty duration shall be specified on the invoice.
Parts supplied through Ride N Revive may be covered under:
Warranty terms are governed by the respective manufacturer.
To submit a warranty claim, customers must provide:
Ride N Revive may inspect the vehicle before approving any warranty claim.
Warranty shall not apply where:
Following review, Ride N Revive may:
The Ride N Revive Customer Promise
Every Ride N Revive customer is entitled to the following rights:
Customers have the right to know:
before payment whenever reasonably possible.
Customers have the right to receive services from verified mechanics and authorized service partners.
Customers have the right to receive genuine repair recommendations without unnecessary upselling.
Every customer shall be treated with dignity, professionalism, and respect regardless of location, vehicle type, or service value.
Customers have the right to understand:
Customers have the right to protection of their personal information in accordance with the Ride N Revive Privacy Policy.
Customers have the right to secure and protected payment transactions.
Customers have the right to raise complaints and receive timely responses.
Customers have the right to access invoices, service records, and booking history maintained on the platform.
Customers have the right to be informed of any additional charges before they are incurred.
Ride N Revive is committed to resolving customer concerns fairly, promptly, and professionally.
Every complaint is treated as an opportunity to improve our services.
Customers may raise concerns relating to:
Customers may submit complaints through:
Target Response Times:
Complex cases may require additional review.
Ride N Revive investigates complaints using:
Decisions are based on facts and available evidence.
Customers who submit genuine complaints shall never face retaliation, discrimination, or service denial for raising concerns in good faith.
Ride N Revive TM Grievance Office:
We promise transparent pricing, verified mechanics, secure payments, fair complaint resolution, honest service recommendations, customer data protection, and accountability for every booking.
Ride N Revive
"Your Journey Matters. Your Trust Matters More." India's Trusted Roadside Assistance & Vehicle Care Network.
