Ride N Revive

Privacy Charter & Data Protection Policy

Built on trust. Protected by design.

Effective June 2026CustomersPartnersVisitors

A MESSAGE FROM RIDE N REVIVE

Every vehicle tells a story.[cite: 4]

A late-night breakdown, an emergency battery replacement, a family road trip, a daily commute, a business delivery, or a rider stranded miles from home.[cite: 4]

When customers trust Ride N Revive with their vehicles, they also trust us with their information.[cite: 4]

This Privacy Charter is not merely a legal document.[cite: 4]

It is our commitment that every piece of information entrusted to Ride N Revive will be treated with integrity, transparency, accountability, and respect.[cite: 4]

Unlike many platforms that view data as a commercial asset, Ride N Revive views data as a responsibility.[cite: 4]

PRIVACY CHARTER DETAILS

1. WHO WE ARE

Ride N Revive™ is a technology-enabled vehicle assistance, roadside support, maintenance, repair, towing, spare parts, battery replacement, fleet support, and mobility solutions platform operating across India.[cite: 4]

Throughout this policy: 'Ride N Revive', 'RNR', 'Company', 'Platform', 'We', 'Us', and 'Our' refer to Ride N Revive.[cite: 4]

'User', 'Customer', 'Mechanic', 'Partner', 'Workshop', 'Vendor', and 'You' refer to individuals or organizations interacting with Ride N Revive.[cite: 4]

2. THE RIDE N REVIVE DATA ETHICS PRINCIPLE

Ride N Revive follows a proprietary framework known as the R.N.R. DATA ETHICS MODEL:[cite: 4]

R — Respect: We collect only information required to deliver value.[cite: 4]
N — Necessity: We avoid collecting information that serves no legitimate operational purpose.[cite: 4]
R — Responsibility: Every data point entrusted to us is protected through technical, operational, and administrative safeguards.[cite: 4]

These principles guide every decision involving user information.[cite: 4]

3. INFORMATION WE COLLECT

We collect various types of information to provide our services:[cite: 4]

A. Identity Information: Full Name, Mobile Number, Email Address, Date of Birth, Business Name, GST Information, PAN Details, Profile Photograph.[cite: 4]
B. Vehicle Intelligence Information: Registration Number, Vehicle Make, Vehicle Model, Manufacturing Year, Fuel Type, Vehicle Category, Odometer Reading, Battery/Tyre Specifications, Previous Service Records, Service Preferences.[cite: 4]
C. Real-Time Service Location Information: GPS Coordinates, Service Address, Vehicle Location, Route Information, Distance Information, Emergency Service Coordinates.[cite: 4]
D. Emergency Assistance Information: Breakdown Description, Accident Information, Vehicle Condition, Photographs, Videos, Technician Notes, Service Documentation.[cite: 4]
E. Device & Technical Information: Device Model, Browser Type, Device ID, Operating System, App Version, IP Address, Network Information, Crash Logs, Diagnostic Reports.[cite: 4]

4. INFORMATION COLLECTED FROM MECHANICS & PARTNERS

Mechanics and service partners may be required to submit:[cite: 4]

Identity Verification: Government ID, Address Proof, Photograph.[cite: 4]
Professional Verification: Technical Certifications, Workshop Registration, Trade Licenses, GST Certificates.[cite: 4]
Financial Verification: Bank Account Information, PAN Details, UPI Information.[cite: 4]
Operational Verification: Tool Availability, Service Capability, Coverage Area, Experience Information.[cite: 4]

These measures help maintain customer trust and service quality.[cite: 4]

5. THE "MINIMUM DATA, MAXIMUM SERVICE" POLICY™

Ride N Revive operates under a strict principle: We Collect What We Need. We Do Not Collect What We Do Not Need.[cite: 4]

We do not require:[cite: 4]

Personal social media passwords[cite: 4]
Banking PINs[cite: 4]
UPI PINs[cite: 4]
Internet banking credentials[cite: 4]
Personal messaging content[cite: 4]
Private photo galleries[cite: 4]

If any individual claiming to represent Ride N Revive requests such information, users should immediately report the incident.[cite: 4]

6. HOW WE USE INFORMATION

Information may be used for:[cite: 4]

Service Fulfilment: Booking management, Technician dispatch, Towing coordination, Battery delivery, Spare part logistics.[cite: 4]
Customer Support: Complaint handling, Service tracking, Follow-up support.[cite: 4]
Platform Improvement: Service optimization, Performance monitoring, Product development.[cite: 4]
Safety & Security: Fraud prevention, Account verification, Incident investigations.[cite: 4]
Legal Compliance: Regulatory obligations, Tax requirements, Court orders.[cite: 4]

7. THE RIDE N REVIVE TRUST FIREWALL™

Ride N Revive maintains strict internal controls. Not every employee can access customer data.[cite: 4]

Access is granted based on:[cite: 4]

Job necessity[cite: 4]
Operational requirements[cite: 4]
Security permissions[cite: 4]
Confidentiality obligations[cite: 4]

Every access attempt may be monitored and logged.[cite: 4]

8. CUSTOMER DATA OWNERSHIP PRINCIPLE™

Ride N Revive recognizes that: Your Data Belongs To You.[cite: 4]

Ride N Revive acts only as a custodian and processor of information necessary to provide services.[cite: 4]

Users retain rights over their personal information subject to applicable legal obligations.[cite: 4]

9. INFORMATION SHARING

Ride N Revive shares information only where operationally necessary.[cite: 4]

With Mechanics: Only information required to complete a booking (Name, Contact Number, Vehicle Information, Service Location).[cite: 4]
With Workshops: Only information relevant to repairs and diagnostics.[cite: 4]
With Logistics Partners: Only information necessary for deliveries and transportation.[cite: 4]
With Payment Providers: Only information necessary for payment processing.[cite: 4]
With Government Authorities: Only where legally required.[cite: 4]

10. ABSOLUTE NON-NEGOTIABLE COMMITMENTS™

Ride N Revive will never:[cite: 4]

Sell customer databases.[cite: 4]
Sell mechanic databases.[cite: 4]
Sell vehicle service history.[cite: 4]
Sell customer phone numbers.[cite: 4]
Sell GPS tracking information.[cite: 4]
Sell customer identities to advertisers.[cite: 4]
Monetize private service conversations.[cite: 4]

This commitment applies unless required by law.[cite: 4]

11. AI & AUTOMATION TRANSPARENCY

Ride N Revive may use:[cite: 4]

AI Dispatch Systems[cite: 4]
Route Optimization Systems[cite: 4]
Smart Technician Matching[cite: 4]
Service Recommendation Engines[cite: 4]

These systems assist operations but do not make final legal or financial decisions without human oversight.[cite: 4]

12. CUSTOMER REVIEWS, PHOTOS & MEDIA

When users upload: Photos, Videos, Reviews, Testimonials, they grant Ride N Revive a non-exclusive license to Display, Publish, Promote, and Improve services.[cite: 4]

Ride N Revive will not claim ownership of user-generated content.[cite: 4]

13. DATA RETENTION FRAMEWORK™

Information may be retained for:[cite: 4]

Active Users: Duration of account activity.[cite: 4]
Financial Records: As required by tax and accounting laws.[cite: 4]
Service Records: For warranty and dispute resolution purposes.[cite: 4]
Legal Matters: Until obligations are fulfilled.[cite: 4]

Expired information may be: Deleted, Archived, Anonymized.[cite: 4]

14. CYBERSECURITY COMMITMENT

Ride N Revive invests in:[cite: 4]

Encryption Technologies[cite: 4]
Access Controls[cite: 4]
Security Audits[cite: 4]
Threat Monitoring[cite: 4]
Data Backup Systems[cite: 4]
Incident Response Mechanisms[cite: 4]

While no platform can guarantee absolute security, Ride N Revive continuously works to exceed industry standards.[cite: 4]

15. USER RIGHTS CHARTER™

Users may request:[cite: 4]

Access Rights: Know what information we hold.[cite: 4]
Correction Rights: Update inaccurate records.[cite: 4]
Deletion Rights: Request deletion of eligible information.[cite: 4]
Restriction Rights: Limit certain processing activities.[cite: 4]
Communication Rights: Control marketing preferences.[cite: 4]

Requests may require identity verification.[cite: 4]

16. BUSINESS TRANSFERS & INVESTMENTS

If Ride N Revive undergoes a Merger, Acquisition, Strategic Investment, Restructuring, or Asset Transfer, user information may be transferred as part of business continuity operations subject to confidentiality protections.[cite: 4]

17. CHILDREN'S PRIVACY

Ride N Revive services are intended for users aged 18 years and above.[cite: 4]

We do not knowingly collect information from minors.[cite: 4]

18. INTERNATIONAL DATA PROCESSING

Certain technology providers may process information outside India.[cite: 4]

Ride N Revive ensures reasonable safeguards and contractual protections for such processing.[cite: 4]

19. REPORTING PRIVACY CONCERNS

Users may report: Unauthorized access, Data misuse, Security concerns, Privacy complaints.[cite: 4]

All legitimate concerns are investigated promptly.[cite: 4]

20. CHANGES TO THIS PRIVACY CHARTER

Technology evolves. Laws evolve. Services evolve.[cite: 4]

Accordingly, Ride N Revive may update this Privacy Charter periodically.[cite: 4]

Updated versions shall become effective upon publication on the platform.[cite: 4]

21. CONTACT THE PRIVACY OFFICE

Ride N Revive™ Privacy & Trust Office:[cite: 4]

Privacy Team: privacy@ridenrevive.com[cite: 4]
Legal Department: legal@ridenrevive.com[cite: 4]
Customer Support: support@ridenrevive.com[cite: 4]
Partnership Desk: partners@ridenrevive.com[cite: 4]
Website: www.ridenrevive.com[cite: 4]
Head Office: Gurgaon, India[cite: 4]

The Ride N Revive Privacy Pledge

"We repair vehicles, not exploit data."

"Your trust fuels our journey."

"Your information is never our product. It is our responsibility."

By using Ride N Revive services, you acknowledge that you have read and understood this Privacy Charter and agree to its terms.