Ride N Revive

Refund Policy

Fair, transparent, and customer-first refund terms for bookings, services, parts, and payments.

Effective June 2026

PREAMBLE

At Ride N Revive™, customer trust is at the core of everything we do. We understand that service-related concerns, payment issues, or unforeseen circumstances may occasionally require a refund review.

This Refund Policy outlines when refunds may be issued, how they are processed, and the responsibilities of both customers and service partners.

By booking, purchasing, or using any Ride N Revive service, product, subscription, or roadside assistance plan, you agree to the terms of this Refund Policy.

POLICY DETAILS

1. Our Refund Philosophy

Ride N Revive follows three guiding principles:

Transparency: Customers should always know what they are paying for.
Fairness: Both customers and mechanics deserve protection.
Accountability: Refund decisions are based on service records, technician reports, communication logs, and supporting evidence.

2. Services Covered Under This Policy

This policy applies to:

Roadside Assistance Services
Bike Repair Services
Car Repair Services
Vehicle Servicing
Battery Replacement
Puncture Assistance
Towing Services
Spare Parts Purchases
Vehicle Detailing Services
Membership Plans
Subscription Programs
Fleet Services
Digital Payments

3. Refund Eligibility

A refund may be approved in the following situations:

A. Duplicate Payment: If a customer is charged more than once for the same booking. (Refund Amount: 100% of duplicate payment)
B. Payment Successful but Booking Not Generated: If payment is received but no booking is created due to a technical issue. (Refund Amount: 100%)
C. Service Not Delivered: If Ride N Revive is unable to provide the booked service due to technician unavailability, operational limitations, or service coverage restrictions. (Refund Amount: Up to 100%)
D. Incorrect Billing: If a customer is incorrectly charged beyond the approved invoice amount. (Refund Amount: Difference between charged and approved amount)
E. Mechanic Non-Arrival: If a technician fails to arrive and no alternative service arrangement is provided within a reasonable timeframe. (Refund Amount: As determined after investigation)

4. Partial Refund Eligibility

In certain situations, Ride N Revive may issue a partial refund. Examples include:

Service partially completed.
Customer chooses to stop work midway.
Incorrect spare part delivered but unused.
Delays significantly impacting service usefulness.

Refund percentages shall be determined after review of service records.

5. Non-Refundable Situations

Refunds will generally not be issued in the following cases:

Completed Services: Once a service has been successfully completed and approved by the customer.
Installed Parts: Spare parts, batteries, fluids, lubricants, or accessories that have been installed.
Customer Change of Mind: When a customer decides they no longer require the service after completion.
Customer No-Show: If a technician arrives at the service location but the customer is unavailable.
Incorrect Information: Where delays, cancellations, or service failures result from inaccurate information provided by the customer.
Consumables Used: Products consumed during service, including oils, coolants, cleaning chemicals, adhesives, and similar materials.

6. Battery & Spare Parts Refund Policy

Before Installation: Unused products may be eligible for review subject to:

Original packaging
No signs of use
Manufacturer acceptance
Return feasibility

After Installation: Installed products are non-refundable. Any defects shall be governed exclusively by the applicable manufacturer warranty.

7. Roadside Assistance Refund Policy

Emergency assistance involves immediate deployment of resources.

Once any of the following has occurred:

Technician dispatched
Towing partner assigned
Fuel delivery initiated
Battery partner mobilized

Operational charges may become non-refundable even if the service is later cancelled.

8. Membership & Subscription Refund Policy

Eligible for Refund: Membership plans may be refunded within 7 calendar days of purchase if:

No service has been claimed.
No membership benefit has been utilized.
No complimentary inspection or assistance has been used.

Not Eligible for Refund: Memberships become non-refundable once any membership benefit has been utilized.

9. Quality Assurance Refund Review

If a customer believes a service was not performed to a reasonable standard, Ride N Revive may:

Review technician reports.
Review photographs and videos.
Conduct technical assessment.
Seek independent verification where necessary.

Ride N Revive may offer: Rework, Service Credit, Partial Refund, or Full Refund depending on the findings.

10. Refund Request Procedure

Customers must submit refund requests through:

Ride N Revive Website
Mobile Application
Customer Support
Official Email Channels

The request should include: Booking ID, Registered Mobile Number, Service Date, Reason for Refund, and Supporting Evidence (if applicable).

11. Refund Review Timeline

Estimated Timelines:

Request Acknowledgement: Within 24 Hours
Investigation: 2–7 Business Days
Decision Notification: Up to 10 Business Days
Approved Refund Processing: 1–10 Business Days

Complex cases may require additional review time.

12. Refund Processing Method

Approved refunds shall be credited through the original payment method whenever possible. Examples:

UPI → UPI
Credit Card → Credit Card
Debit Card → Debit Card
Wallet → Wallet
Net Banking → Bank Account

Ride N Revive reserves the right to provide refunds through alternative methods where technically necessary.

13. Service Credits & Wallet Refunds

In certain situations, Ride N Revive may offer:

Ride N Revive Credits
Promotional Credits
Wallet Balance
Future Service Discounts

These credits may be issued instead of cash refunds where permitted by law and accepted by the customer.

14. Fraud Prevention & Abuse Protection

Refund requests may be denied if Ride N Revive reasonably believes:

False information has been provided.
Evidence has been manipulated.
The platform has been abused.
Services were intentionally misused.
Multiple unjustified refund claims have been made.

Ride N Revive reserves the right to suspend accounts involved in fraudulent refund activity.

15. Chargeback Policy

Customers are encouraged to contact Ride N Revive before initiating a chargeback through their bank or payment provider.

Unjustified chargebacks may result in:

Account suspension
Recovery proceedings
Restriction of future services

16. Force Majeure

Refund obligations may be delayed or adjusted due to extraordinary circumstances including:

Natural disasters
Government restrictions
Civil disturbances
Cybersecurity incidents
Payment network failures
National emergencies

17. Final Refund Authority

All refund decisions are made after reviewing:

Booking records
Service reports
Technician submissions
Customer communications
Payment records

Ride N Revive reserves the right to approve, partially approve, deny, or offer alternative resolutions based on the facts of each case.

Ride N Revive Customer Assurance

Our goal is not simply to process refunds. It is to resolve concerns fairly, protect honest customers, support genuine mechanics, and maintain high standards of service integrity.